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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!

How it Works

Choose your Gear

Check out our shop for popular styles and fast check out. Or persuse our suppliers to view full range available.

Send your logo

Our shop has an easy upload tab - only need to upload once. Or email your logo with your order.

We Embroidery it

Your logo is carefully converted to stitches, a sample stitch out completed & proofs sent through for approval.

Delivered to You

Turnaround is approx 2 to 3 weeks for embroidered items.

Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

    How can we help?

    FAQ

    Ordering

    What size should I buy?

    Grab a similar item you like the fit of, lay it flat and measure across the chest in CM. Then find the closest match on our size charts.

    If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

    Can I cancel my order?

    We completely get it, we change our minds too! If you contact us before we order/decorate we can change/cancel the order. We can't cancel or change the order once decorated/ordered.

    Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. Unless the items have been decorated. We can't issue refunds on decorated items unless faulty

    Shipping

    We use all Australia Post for all our postage requirements

    What is the shipping policy?

    Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

    We order on demand - turnaround is approx. 3 weeks

    Do you ship overseas?

    Yes, we ship to certain countries. Shipping costs will apply, and will be added at checkout.

    How much is shipping

    Australia wide shipping costs -

    Small $1.00–$90.00 - $12

    Medium $91.00–$160.00 - $16

    Large $161.00–$249 - $18

    Orders over $250 - FREE